About Big Bear Getaway Specializing in Big Bear Lake Area

Best Vacation Cabin Rentals in the Big Bear Lake Area

Our normal office hours are 8:00AM until 9:00PM Monday thru Friday and 9:00AM until 8:00PM on Saturday and Sunday. We reserve the right to change office hours without notice. You may check in after our office hours at All Protection Alarm Company. There will be an additional fee of $15 for check in after our normal office hours.

You must be over 21 to rent from Big Bear Getaway (unless a higher age is required at a specific property).

We accept Mastercard and Visa and must have a valid credit card on file regardless of payment method. We require a down payment equal to half of the rental rate to make a reservation. On certain holidays payment in full is due either 30 or 45 days prior to arrival. Otherwise the balance is charged to the credit card on file 15 days prior to arrival.

If you pay the balance due by check it must be RECEIVED by us at least 15 days prior to your arrival, 45 days prior for Christmas and New Year's bookings and 30 days prior for all other holidays).

With prior arrangements made through our office, we will accept cash payments upon arrival only during normal office hours. If you do not arrive prior to closing time your credit card on file will be charged unless prior express arrangements have been made.

We may at our sole discretion accept cash payments after normal office hours in which case there will be an additional fee of $50 for the first 1/2 hour and $25 for each additional 1/2 hour based on the time the transaction is completed. If in our sole discretion we determine it is not feasible to make special arrangements to receive cash after normal business hours and we cannot for any reason charge the balance to your credit card on file you may pick up the keys when the office reopens but you shall remain responsible for all amounts due for the rental.

Cancellation (or Date changes) made later than 15 days (45 days for Christmas and New Years - 30 days for all other holidays) prior to arrival date will result in a loss of all payments made or due to be made less only the cleaning fee and any rent received if we are able to re-rent the property. Inclement weather does NOT void this cancellation policy.
Cancellation (or Date changes) made earlier than 15 days (45 days for Christmas and New Years - 30 days for all other holidays) prior to arrival date will result in a loss of 5% of the rental amount (10% for Holidays) Inclement weather does NOT void this cancellation policy.
All bookings are subject to a non-refundable $40 booking fee

Check in/out: 3:00 pm check-in and 11:00 am check-out, and over holiday periods, 4:00 check-in and 10:00 am check-out unless other arrangements have been made. Early check-ins or late check-outs without prior approval may result in additional charges.

Damages/excessive cleaning: Any damages to the property, or "extraordinary" cleaning fees will be charged to your credit card as additional rental fees.

Smoking: All of our properties are NON-SMOKING homes. You may smoke outside and use the appropriate container for disposal. Cigarette butts found littering the decks, yards or patios will result in an additional cleaning fee. Smoking inside home will result in a $250.00 fine, plus any expenses incurred to return the property to its original condition at check-in.

All bookings are subject to a non-refundable $40 booking fee plus a cancellation fee of 5% of the rent (10% for holidays).

We reserve the right to cancel reservations for any reason within the first 48 hours of booking or at any time prior to arrival in the event a property becomes unavailable for any reason.

Additional terms and conditions are listed in our confirmations and check-in agreements. If you wish to review these before booking they are available upon request.

HOLIDAY RATE PERIODS Holiday rate periods change yearly - check with us. Some of our properties have minimum stay requirements during weekends and holiday periods. In some instances we may be able to reduce minimum stay requirements by adding a surcharge (to be determined at the time of booking). These charges will be included in the total rent.

2011 Thanksgiving - 11/22/11 through 11/27/11
2011 Christmas - 12/20/11 through 12/26/11
2012 New Year's - 12/27/11 through 1/2/12
2012 MLK - 1/12/12 through 1/16/12
2012 President's - 2/16/12 through 2/20/12
2012 Memorial Day - 5/24/12 through 5/28/12
2012 4th of July - 7/3/12 through 7/6/12
2012 Labor Day - 8/30/12 through 9/3/12
2012 Thanksgiving - 11/20/12 through 11/25/12
2012 Christmas - 12/19/12 through 12/26/12
2013 New Year's - 12/27/12 through 1/2/12

SEASONS Season start and end dates change yearly.

2011 Ski Season 11/22/11 through 4/1/2012
2012 Spring Season 4/2/12 through 6/14/12
2012 Summer Season 6/15/12 through 8/29/12
2012 Fall Season 9/1/12 through 11/19/12
2012 Ski Season 11/20/12 through 3/31/13

Thank you for familiarizing yourself with Big Bear Getaway's policies - we look forward to welcoming you to Big Bear!!

Be sure to let us know if you have any questions, we are happy to help!
Phone: (909) 585-1547               E-Mail Charlie@BigBearGetaway.com