Any repairs not considered normal wear and tear that are required to the property as a result of your stay , or "extraordinary" cleaning fees will be charged to your credit card (such as dishes not being washed, food left in fridge that needs to be disposed of, garbage, pet waste or any other cleaning required that is beyond normal and reasonable in order to return the property to its original condition at check-in).
Please be aware that altering wiring or rewiring electronic devices or moving furniture and/or game tables is not permitted and carries a $250.00 fine plus the cost of any repairs required as a result.
Please be aware that Guests have trash removal responsibility. There is a map provided with your check-in information showing the locations of the two public trash disposal sites. A $25 per bag fine will be charged for trash left behind.
Please wash your dishes before checking out. A minimum $25 fee will be charged for unwashed dishes. You may load the dishwasher and start it prior to your departure or leave clean dishes drying on the counter. Our cleaning crew will put away any clean dishes.
Big Bear Lake has a quiet time ordinance which is from 10:30 pm to 7:00 am. Please do not play music or talk loudly if you are outside after this time. Doing so is a violation of the city ordinance.
For urgent matters or emergencies after office hours while you are our guest, you will be provided with a contact telephone number to reach us when you check-in.
Our goal at Big Bear Getaway is to make your stay with us as worry free and as pleasant as possible. All of our properties are checked and re-checked between each guest visit in order to meet this criteria. If you should have any concerns or questions, we are available to respond 7 days a week during our office hours at 909-585-1547, and should an emergency arise outside of our office hours while you are our guest, you will be provided with an emergency contact number at check-in. We appreciate your feedback at all times regarding our service and properties. With that in mind, it is important that we outline our policies to ensure your stay meets these expectations.
We look forward to your stay with us and upon your arrival, we request that you contact us immediately with any concerns or questions that might arise.
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