About Big Bear Getaway Specializing in Big Bear Lake Area
Best Vacation Cabin Rentals in the Big Bear Lake Area
We reserve the right to change office hours without notice. You may check in after our office hours by contacting our office to make specific arrangements. There will be an additional fee of $15-$25 for check in after our normal office hours.
You must be over 21 to rent from Big Bear Getaway (unless a higher age is required at a specific property).
We accept Visa, Mastercard, Discover, and American Express and must have a valid credit card on file regardless of payment method. We require a down payment equal to half of the rental rate to make a reservation. On certain holidays payment in full is due either 30 or 45 days prior to arrival. Otherwise the balance is charged to the credit card on file 15 days prior to arrival.
Cancellation (or Date changes) made less than 15 days (45 days for Thanksgiving, Christmas and New Year's holiday periods - 30 days for all other holiday periods) prior to arrival date will result in a loss of all payments made or due to be made less only the cleaning fee and any rent received if we are able to re-rent the property. Inclement weather does NOT void this cancellation policy. Cancellation (or Date changes) made earlier than 15 days (45 days for Thanksgiving, Christmas and New Year's holiday periods - 30 days for all other holiday periods) prior to arrival date will result in a loss of 5% of the rental amount (10% for Holiday periods) Inclement weather does NOT void this cancellation policy.
Check in/out: 3:00 pm check-in and 11:00 am check-out, and over holiday periods, 4:00 check-in and 10:00 am check-out unless other arrangements have been made. Early check-ins or late check-outs without prior approval may result in additional charges.
Damages/excessive cleaning: Any damages to the property, or "extraordinary" cleaning fees will be charged to your credit card as additional rental fees.
Smoking: All of our properties are NON-SMOKING homes. You may smoke outside and use the appropriate container for disposal. Cigarette butts found littering the decks, yards or patios will result in an additional cleaning fee. Smoking inside home will result in a $250.00 fine, plus any expenses incurred to return the property to its original condition at check-in.
All bookings are subject to a non-refundable $40 booking fee plus a cancellation fee of 5% of the rent (10% for holidays).
We reserve the right to cancel reservations for any reason within the first 48 hours of booking or at any time prior to arrival in the event a property becomes unavailable for any reason.
Additional terms and conditions are listed in our confirmations and check-in agreements. If you wish to review these before booking they are available upon request.
HOLIDAY RATE PERIODS: Holiday rate periods change yearly. Some of our properties have minimum stay requirements during weekends and holiday periods. In some instances we may be able to reduce minimum stay requirements by adding a surcharge (to be determined at the time of booking). These charges will be included in the total rent.
Thank you for familiarizing yourself with Big Bear Getaway's policies - we look forward to welcoming you to Big Bear!!
Be sure to let us know if you have any questions, we are happy to help!
Phone: (909) 585-1547 - E-Mail: YourFriends@bigbeargetaway.com